Shipping policy
DiscVaultNZ ships DVDs, Blu-rays, CDs, cassettes, audiobooks and video games throughout New Zealand using NZ Post tracked courier services.
New Zealand Shipping Rates & Delivery Times
| Destination | Delivery Timeframe | Rate (NZD) |
|---|---|---|
| NZ Urban - Tracked Courier | 1-3 Business Days | $8.00 |
| NZ Rural - Tracked Courier | 3-5 Business Days | $14.50 |
| Additional Items - Same Order | As Above | FREE |
Shop more, save on delivery. DiscVaultNZ offers simple, flat-rate shipping within New Zealand. Whether you order one item or twenty, you pay the same standard shipping rate per order.
Free Shipping on New Zealand Orders Over $100
Enjoy free shipping on eligible New Zealand orders over $100. Free shipping is automatically applied at checkout when your order qualifies, making it easier to shop for DVDs, Blu-rays, CDs, cassette tapes, audiobooks and video games while saving on delivery.
Order Processing and Delivery
Orders are normally dispatched within 1-2 business days after payment is received. Orders are not normally dispatched on weekends or public holidays.
Delivery timeframes are estimates and may vary depending on your location, courier operations and other circumstances. Rural deliveries may take longer than urban deliveries.
Tracking information will be provided once your order has been dispatched, allowing you to follow your parcel's progress.
Delivery Issues
If your order has not arrived within a reasonable timeframe, please contact DiscVaultNZ with your order number so we can help resolve the issue.
If an item arrives damaged, faulty or does not match its product description, please refer to our Returns and Refunds Policy for information about how to contact us and request assistance.
Incorrect or Incomplete Delivery Address
Please ensure your delivery address is correct and complete when placing your order. If a parcel is returned to us because of an incorrect or incomplete address, additional postage may be required to resend the order.