Refund policy

At DiscVaultNZ, we want you to be happy with your purchase. If there is a problem with an item you have received, please contact us and we will work with you to resolve the issue.

Damaged or Faulty Items

If an item arrives damaged, faulty or does not match the product description, please contact us within 30 days of receiving your order.

Please provide your order number and, where appropriate, photographs showing the problem. We may ask you to return the item so that we can assess the issue.

Where an item is confirmed to be faulty, damaged, incorrectly supplied or significantly different from its description, we will provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act. This may include a replacement, repair where appropriate, or refund.

If a replacement is not available, a refund will be provided.

We will cover reasonable return postage costs where the return is due to an item being faulty, damaged, incorrectly supplied or significantly different from its description.

Physical Media Condition

Many items sold by DiscVaultNZ are pre-owned physical media. The condition of each item is described or shown in the product listing.

Returns Process

Please contact us before returning an item so we can provide return instructions.

Please package returned items securely to prevent damage during transit. We recommend using a tracked delivery service and keeping proof of postage until your return has been processed.

Refunds

Where a refund is approved, it will normally be made to the original payment method.

The time taken for a refund to appear in your account may vary depending on your payment provider or bank.

Change of Mind

We do not accept returns or provide refunds simply because you have changed your mind about a purchase.

This does not affect any rights you may have under the New Zealand Consumer Guarantees Act or other applicable New Zealand law.

Contact

If you have an issue with an item you have received or need to arrange a return, please contact DiscVaultNZ using the contact details provided on our website.